Join Gilbarco at the NACS Show 2015

NACS Show 2015The NACS Show brings together convenience and fuel retailing industry professionals to learn, buy and sell, and network in order to help attendees grow and run successful businesses. For industry retailers who are serious about the success of their business, the NACS Show is a can’t miss event.

Gilbarco Veeder-Root will be attending the 2015 NACS Show on October 11-14 at the Las Vegas Convention Center in NV. Check out the Gilbarco (#5921) and the Veeder-Root (#5927) booths. The staff would love to meet you and assist in any way.

View the NACS Show map that highlights our booth locations, 5921 and 5927.

Make sure to look for Gilbarco Veeder-Root’s Food Service technology, Express Ordering, featured in the Cool New Products Preview Room.

Biofuels Receiving Support – Update

USDA logoIn June 2015, we reported on an announcement by the USDA to expand its support of American-grown renewable energy with the Biofuels Infrastructure Partnership (BIP). Last week Agriculture Secretary Tom Vilsack announced that 21 states will receive grants through this partnership and will add infrastructure needed to supply more renewable fuel to America’s drivers.

This program is designed to double the number of renewable fuel blender pumps that supply higher ethanol blends, like E15 and E85, and increase ethanol consumption. Proponents of the BIP see this as a considerable opportunity to strengthen the positioning of renewable fuels through availability and reach and to give consumers more choices at the pump.

The USDA states, “A typical gas pump delivers fuel with 10 percent ethanol, which limits the amount of renewable energy most consumers can purchase at the pump. USDA estimates that this investment will more than double the number of stations that offer intermediate blends of ethanol, mainly E15 fuel levels, nationwide.”

Since announcing the program in May 2015, the U.S. Department of Agriculture’s (USDA) Farm Service Agency (FSA) received applications requesting over $130 million, outpacing the $100 million that is available. With a more than 1:1 match from private and state resources, USDA estimates that the BIP grants will support nearly 5,000 pumps at over 1,400 fueling stations across the country.

The list of preliminary state finalists and estimated gas pumps is available through the USDA’s website.

If you want to jump into renewable fuels, ask us about promo code USDAFlex. We’ll make it worth your time!

Consumer Awareness of EMV Growing

Less than one month remains before the first major milestone in the U.S. EMV migration:  the October deadline to install EMV capable point-of-sale (POS) systems. At this point you might be wondering if your customers are even aware of what the chip on their new credit and debit cards means or how to use those cards at an EMV-enabled terminal. In July 2015, an Associated Press-Gfk Poll was conducted to measure consumer awareness of EMV, and the results indicated that the majority of consumers understand EMV and why it’s coming to the U.S.

stripe card vs. chip cardOf note in the survey results is that 51% of respondents understand the reasons why this new type of chip is being added to credit and debit cards, and 75% of respondents are confident that EMV will improve security when making purchases with their cards. We can expect these numbers to keep increasing in the coming months as more and more consumers start being forced to “dip” their chip cards in EMV-enabled readers versus the standard swipe they’ve been accustomed to, which will lead them to inquire about the differences. Many believe that once consumers become more familiar with EMV and its benefits, they will begin to move away from doing business at retailers that can’t accept their chip cards, which could significantly impact sales for those that don’t adopt EMV.

The AP poll also indicated that many consumers do not know how to use their EMV cards properly. I’ve personally witnessed a few confused customers in checkout lanes when they use their EMV card for the first time, so for me this highlights the importance of training your cashiers and employees about EMV and how to help consumers use their chip cards properly. This training will also be critical when EMV is enabled at your fuel dispensers as there isn’t a separate slot for EMV cards as there is on most indoor PIN pads. Consumers will have to get used to leaving their card inserted in the card reader at EMV-enabled dispensers, or continuing to swipe at those that aren’t.

It’s also worth noting that as consumers and retailers become more aware of EMV, fraudsters will continue pushing to cash in at locations where they can still use counterfeit cards, which will make petroleum retailers a prime target due to the additional two years before the October 2017 EMV deadline at the pump. A recent article in the Wall Street Journal, titled “Credit-Card Fraudsters Pump Gas Stations for Profit”, noted that “gas stations make easy targets for those who want to make fraudulent purchases using stolen numbers, since pumps are usually unattended.” The article also stated that the payment-card industry estimated $500 million in fuel-related fraud in 2013. That number could be much higher by 2017, and a large portion of liability for that cost would be shifted to retailers that don’t upgrade for EMV. This highlights the importance for petroleum retailers to begin their EMV upgrades at the pump well ahead of the deadline.     

Additional Information:

For additional resources on the EMV migration to the US and its impact on our industry, please see:

  1. Gilbarco’s EMV informational web-page
  2. Previous Gilbarco blog posts on EMV:
    1. September 2011 – VISA announces EMV roadmap to the United States
    2. February 2012 – Another “Chip” Falls – MasterCard Follows Visa’s EMV Lead
    3. December 2012 – EMV Migration to the U.S. – What Convenience Store Retailers Need to Know
    4. March 2014 – Creating an ROI to the EMV Migration
    5. May 2014 – EMV – The Horse is Out of the Barn
    6. August 2014 – Broad Retail Moving to EMV in the U.S.
    7. September 2014 – Recent Data Breaches Highlight the Need for EMV
    8. November 2014 – Fraud at the Pump – How EMV Can Eliminate “Pump and Dump” Schemes
    9. January 2015 – EMV Made Easy – How the Consumer Experience Will Change
    10. March 2015 – Have My Chip – Now Where’s My PIN?
    11. April 2015 – EMV Liability Shift Dates Standing Firm
    12. May 2015 – Credit Card Fraud and EMV in the News
    13. June 2015 – Where Does the Fraud Go Post EMV
    14. August 2015 – Connect Your Forecourt for the Future
  3. Product Opportunities to create an ROI from the EMV Migration
  4. EMV Migration Forum – Knowledge Center

Your new Chip Card is Here… Now what?

Experts say that most Americans will have received a new chip card by the beginning of next month (October 2015). The financial institutions are sending these to help combat and reduce the nearly $8 billion lost last year in fraud.

But these cards are different, as the name indicates there is a chip embedded in the face of the card. They look and they process differently. Watch this informative video from NBC’s Tom Costello to see what you need to do next!

Point of Sale Guidance for EMV Compliance

Making EMV an easy migration for convenience stores and getting the most out of this new standard is the goal at Gilbarco! We recently held a webinar on Point of Sale EMV plans to provide facts straight from industry-renowned professionals about payment compliance.

This “how to” seminar featured tips for simple and seamless EMV Point-of-Sale compliance. Other topics included:

  • Equipment
  • Best practices
  • Industry trends
  • Timelines (with a concentration on POS systems)
  • EMV approval process
  • Benefits of EMV compliance

Here’s the good news – it’s available now on YouTube! You are invited to watch this short 30 minute clip.