Is the Customer Always Right? Social Media’s Response to Apple Pay vs MCX

In my earlier discussion on Apple Pay and the technology market reaction, Apple Pay: Does a Rising Tide Lift All Boats?, I alluded to the idea that if mobile payments doesn’t succeed, it will be because consumers never had the chance to decide. Well, not only is the technology press talking about the issue now, the mainstream media, and consumers are setting social media on fire. Continue reading

Recent Data Breaches Highlight the Need for EMV

It seems like every week we’re reading another headline in business news announcing a major data breach at a U.S. retailer.  The Identity Theft Resource Center (ITRC) 2014 Breach Report cites 533 breaches so far this year, which constitutes a 27% increase over the same time period in 2013.  Approximately 40% of these breaches have occurred at commercial businesses.  Breaches are impacting millions of consumers and costing retailers millions of dollars in breach expenses, not to mention the loss of their customers’ trust.  As a result, companies are increasingly moving to adopt more secure payment technologies like EMV to help protect their customers and their brands.  Continue reading

Apple Pay: Does a Rising Tide Lift all Boats?

Apple’s latest technology announcement has been called a “game changer” by numerous media outlets and for a variety of reasons:

1-     Some have called the larger display and display options a breakthrough that will keep the technology giant at the top (while others have mocked the size).

2-     Many view Apple’s wearable option, the Apple Watch, as the newest industry changing device.

3-     Others see Apple Pay as the technology breakthrough that mobile payments have been waiting for to finally get consumer and retailer adoption. Continue reading

EMV Migration Forum Webinar (9/11/14)

The EMV Migration Forum is partnering with the National Retail Federation (NRF) to conduct a webinar on September 11th, 2014 to help educate retailers on the status of the U.S. EMV migration and tools to aid in project planning for chip card acceptance.

Luke Grant

North American Payment Product Manager

Webinar presenters are:

  • Tom Litchford, Vice President of Retail Technology, National Retail Federation
  • Randy Vanderhoof, Director, EMV Migration Forum
  • Robin Trickel, Executive Director of Product Compliance, Heartland Payment Systems
  • John Drechny, Senior Director of Payment Services, Walmart

This is a great opportunity learn more about how EMV will impact our industry and what retailers need to be doing today to prepare their migration plans.

Register here for this event!

Target Consumer Behavior and Drive In Store Traffic

Have you noticed how some of your customers like to stop at an even dollar amount when filling up? I’m not talking about your pre-paying cash customers. No, I’m talking about customers that will slow down the fuel flow as their “target” nears so they don’t miss their number. Maybe you even have a number?

Continue reading